Using this website
Terms & Conditions
Last updated November 8, 2026
1. About these terms
These terms cover your use of the Palm Mental Health website (palmmh.com). They are written in plain language. By using the site, you accept them.
2. Appointment requests are requests — not confirmed appointments
Submitting an appointment request through this website is exactly that — a request. Your appointment is confirmed only when a member of our staff contacts you and confirms a time directly. Submitting the form does not create a client relationship or reserve a spot.
3. This website is not for emergencies
This website and our staff are not an emergency service. If you are in crisis or danger, call 911 immediately, or call or text the 988 Suicide & Crisis Lifeline. Do not use the appointment request form for urgent situations — it is not monitored around the clock.
4. Text messages (SMS)
- Texting is optional — consenting to texts is not required for care.
- Message frequency varies; message and data rates may apply.
- You can opt out at any time by replying STOP; reply HELP for help.
- Please keep text messages brief and non-sensitive — they are best for scheduling logistics, not clinical details.
5. Telehealth
Telehealth services are available only to clients physically located in California at the time of the visit. Availability of specific providers and appointment times may vary.
6. No guarantee of outcomes
Mental health care is deeply personal, and results vary from person to person. We provide compassionate, professional care, but no particular outcome can be guaranteed.
7. Informational content, not medical advice
Content on this website — including our blog and service descriptions — is for general information only. It is not medical advice and is not a substitute for professional evaluation or treatment. Always consult a qualified provider about your specific situation.
8. Changes to these terms
We may update these terms from time to time; the current version will always be on this page with its last-updated date.