Your privacy matters

Privacy Policy

Last updated November 8, 2026

A simple, plain-English notice

This is a general notice about how our website handles information. It is written in plain language on purpose. It does not replace the official documents you receive when you become a client, and it does not create any legal rights.

What we collect through this website

When you use our online appointment request form, we collect only what we need to contact you about care:

Your name
Your phone number
Your email address (optional)
Your preferences — office location, service you're interested in, preferred language, and anything you choose to tell us in the notes field

We do not collect clinical or medical details through the website. Those are gathered only during care, through secure systems.

How we use it

To confirm and schedule your appointment
To send appointment reminders, if you've asked for them
For our staff to contact you about your request

Your information is used only for care coordination. We do not sell your information, and we never share it for marketing purposes.

About text messages (SMS)

If you check the text-message box on our form, you're agreeing that we may text you about your appointment. Texting is optional — you do not need to consent to receive care.

Message frequency varies depending on your appointments.
Reply STOP at any time to opt out of text messages.
Reply HELP for help, or contact us at info@palmmh.com.
Message and data rates may apply, depending on your phone plan.

Protecting your information

We use secure, access-controlled systems to store appointment requests, and only authorized staff can see them. We keep the information only as long as needed for scheduling and care coordination.

Your health information and HIPAA

As a healthcare practice, we follow federal and California health-privacy laws. When you become a client, you'll receive our official Notice of Privacy Practices at intake — that document describes in detail how your health information may be used and your rights under HIPAA. Nothing on this web page substitutes for that notice.